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Complaints about taxis or private hire vehicles

Contents

If you're unhappy with the fare, quality of vehicle, driving or behaviour of a driver, or if you have any other issue about a taxi or minicab, you should report it immediately. You should also do the same if you believe a vehicle to be unlicensed.

England and Wales

If you have a complaint

Take down the vehicle's licence registration plate number and the driver's licence number. The driver's licence can be found on a white plate on the rear of the vehicle or on the inside of the passenger compartment. The licence number normally consists of 5 digits.

Drivers are required to display their licence badge at all times and must present the number if asked.

Also note the date and time of the incident and the location it took place, if possible.

Complaining about taxis

For taxis, report your complaint directly to either Transport for London (for taxis in London) or your local authority (for taxis outside of London).

Complaining about private hire vehicles

For private hire vehicles or minicabs, you can try to resolve the complaint through the operating company. If you're not happy with the outcome, or you feel your complaint is more serious, complain to Transport for London (for taxis in London) or your local authority (for taxis outside of London). Taxi complaint forms can be found on their websites.

Northern Ireland

If you're unhappy with the fare, quality of vehicle, driving or behaviour of a driver, or if you have any other issue, make your complaint to the driver or the taxi company.

Note the taxi's licence plate number, the driver's badge number, the time of the incident, and the date and location it took place - or as much information as possible. Explain in detail what went wrong, stay calm and stick to the facts.

If you can't get the complaint resolved with the driver or taxi company, then contact the Driver and Vehicle Agency.

Reporting a crime

If the behaviour involves a criminal act, you should also report it to the police.