If you start a 'Try for free' document, and wish to save it for later without purchasing it, you will need to complete a quick registration. All you will need to provide is your name, email address and your chosen password. Should you choose to purchase a product you will need to undertake a full registration which requires more details from you, e.g. your address. View our Privacy policy which explains how we use your personal information.
Absolutely, just view our Contact us page for details of how to get in touch with us.
Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.
Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.
All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.
Finally, with all our documents you have the ability to try out the document free of charge.
To view a list of available documents, simply browse to the related Business law or Family law page, and select the area of law to which the document you are looking for relates. You can also view All Business documents or All Family Law documents.
If you are unable to find the document you are seeking, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.
Unfortunately you will only be able to use a purchased document once; however if you purchased a pack of documents or letters, you may be able to use certain documents more than once and this will be made clear in the document or pack description at the time of purchase.
Just select the Contact us link that appears in the header and footer throughout the website.
With all our document creation services you have the ability to try out documents free of charge by clicking on the 'Try for free' button located next to each document or pack. Note that until you purchase a product, part of the text will be obscured, further you will not be able to print or export the document.
You can however save your document (without purchasing it) by completing a quick registration - all you will need to provide is your name, email address and a password of your choice.
There are several ways to search for documents and other services on the website:
If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.
If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.
Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable to your circumstances.
Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.
All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that your document is of the highest quality and legally sound.
Finally, with all our documents you have the ability to try out the document free of charge.
A VAT invoice will be set to you by email for every document or pack purchased. If you have not received this, please contact our customer services team who will happily resend this to you.
We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.
The minimum browser requirements for creating documents on the website are Internet Explorer version 6.0 and above, Mozilla Firefox version 2.0 and above.
If you are using a computer at work or at home, this may be because of a security setting in your web browser. If you still experience difficulty, please contact our customer service team who will be able to assist you.
When logged in, click on the 'My services' link, followed by 'My documents'.
From this screen you are able to see any documents you have previously tried but not yet purchased. They will be stored in the 'Free trials' folder.
After opening the folder by clicking on 'Free trials' you will be presented with a list of all of the documents you have tried for free. From this screen you have the ability to purchase any document, after which it will automatically be moved to 'In progress' on the Summary page.
Click on the 'My services' link when logged in. Here you can track the progress of any service - whether it's not yet started, in progress or complete.
You will receive an email from Desktop Lawyer which includes the comments from the lawyer who reviewed your document, and advises you to log back onto the website to retrieve your document. Remember, if your document has been approved it will be in the 'Approved' folder, else the 'All documents' folder.
Once you have logged into the website, visit the 'My documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Show options' and select 'Print preview'. This will open the document as a PDF file which you can either save or print.
Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.
Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.
See the table below which provides an overview of each service level. If you are still unsure please don't hesitate to contact our customer services team.
| Services feature comparison | Self Service | Assisted Service | Solicitor Serviced |
|---|---|---|---|
| Draft your documents by answering a series of easy to answer questions |  |
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| Helpful explanation and guidance notes | |
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| Store, manage, track and print your document online | |
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| Send your document to our legal team for legal review and approval | |
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| Send your document to your chosen law firm for legal review and approval | |
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| Have your personal lawyer review your document and make any necessary bespoke changes | |
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| Notification that your document is ready for printing and signing | |
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We accept all major debit and credit cards, and payment is made via our secure payment server.
If you have purchased a document on Desktop Lawyer, it comes with a money-back guarantee. If you are not happy with the document you have purchased, you may write to us for a refund within 14 days of the date you purchased it, providing the document has not been finally approved by a lawyer.
For detail of how to contact us, please see our Contact us page.
If you are entitled to a refund, the full purchase price paid for a document or pack will be refunded back to the credit/debit card you used to make the original payment.
Every document you purchase at a 'Solicitor Serviced' or 'Assisted Service' service level, and send for review, is reviewed by an appropriately qualified legal professional.
If your matter is more complex and cannot be resolved with one of our document services, simply use Find me a solicitor to send your chosen solicitor firm a question or summary of your case. They will contact you directly to discuss the matter and advise of the charges.
We will recommend a law firm to you selected by a combination of their legal specialisation and location. Even if that firm is not located particularly close to where you live, most services can easily be completed using email and telephone. All of our solicitor firms are regulated by the Solicitors Regulation Authority.
The system will automatically recommend a law firm for you, based on a combination of their legal specialisation and location. You are free to choose a different law firm if you wish, but you cannot change firms once you have made your selection and they have commenced work.
If you purchase a 'Solicitor serviced' product, you are free to choose a different law firm if you wish before you have sent a service to them to review, but you cannot change firms once you have made your selection and they have commenced work.
Further, if you selected an 'Assisted service' product, you may also upgrade to a 'Solicitor service' support level, however you will need to contact our customer services team before sending your document for review.
If you wish to make any changes to your chosen law firm, please contact our customer services team.
The most likely situation is that they have a conflict of interest. This means that the selected law firm is already representing another party in the same matter, and law firms are unable to act on behalf of both parties. Another possibility is that you have selected a different law firm from the one originally recommended, and their areas of specialisation may not match your requirements.
The law firm assigned to your case has been selected for a variety of reasons, including their areas of specialisation. If you have been assigned different law firms for different cases, this is most likely because their respective areas of specialisation suit your requirements best.
Your assigned lawyer will advise you if this is the case, and arrange to engage with you by telephone or face-to-face, to make sure your matter is dealt with in the most appropriate manner. They will provide you with a quote for any additional services they provide.
Some services are restricted to advice only by email; others may include telephone advice, this will be clearly explained in the product or document description before you make a purchase. If you are in any doubt as to what support and advice is applicable to any product please contact our customer services team.
Handling your legal matter through Desktop Lawyer is more convenient and will save you money. Furthermore, the process is far more transparent, with fixed-fee prices, and is available whenever it suits you, 24 hours a day, 7 days a week. Finally, you have the right to a money-back guarantee if the service does not satisfy your requirements.
Yes. Click on 'Find me a solicitor' and tell us a bit about your case. We will then recommend a law firm to you that can help with your issue, and they will contact you to discuss the details, including how much they may charge you.
Whilst we advertise all our services as fixed price, there is only so much lawyer time that we can provide in any one service. If you require a document that requires more bespoke drafting than we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements. Alternatively, your lawyer may advise you how far they can go to meet your requirements within the fixed price you have already paid.
If you require a document that requires more bespoke drafting than we envisaged for the fixed price, you will be quoted a fixed fee or hourly rate to have the document completed to your exact requirements.
If you would like to buy another instance of legal review for a document you have previously sent to a solicitor firm, please contact our customer services team.
