Problems with services

This section shows the rights you have as a consumer when purchasing services. If you have a problem with a specific type of service, then click on the appropriate link in the left hand column to access the article.

All services must be:

• Provided with reasonable care and skill
• Provided within a reasonable time
• Provided for a reasonable price, if a price has not already been agreed

Remember when asking for a price for a job, if you are given a QUOTATION, then that is the price you should pay; if you accept an ESTIMATE, the final price could be more, but should still be reasonable. Also make sure to check whether VAT is included or not.

• If the trader breaks one of the important terms of the contract, in other words a 'fundamental' part.
• If there is a term in the contract, which gives you a right to cancel.
• If you make a contract to buy services over the telephone, by e-mail or over the internet, you have 7 working days in which to cancel, from the date the contract is made.

Don't rely on phone calls - you have no proof of what was said in any conversation.

Send the trader a letter by recorded delivery post, within the time limit, stating that you wish to cancel.

Remember to keep a copy of that letter.

Get in touch with the trader as soon as possible. Explain your problem and tell the trader what you want to be done and set a deadline. If you do not get a satisfactory response to your request, write to the trader and detail the problems. If the supplier is part of a larger organisation, write to the head office address as well. Address these letters to the customer services manager or the chairman.