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Complaint about lost luggage
Use this letter to seek compensation for lost luggage from either the airline who lost your luggage or the tour operator who chartered your flight. You must have previously filed a Property Irregularity Report (PIR) at the airport when you first became aware of your loss. Although you have completed a PIR, you must still send this letter seeking compensation. You should send this letter as soon as possible after 21 days have elapsed since you filed the PIR as this is the point at which baggage is considered lost and not 'delayed'.
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Complaint about lost luggage
Use this letter to seek compensation for lost luggage from either the airline who lost your luggage or the tour operator who chartered your flight. You must have previously filed a Property Irregularity Report (PIR) at the airport when you first became aware of your loss. Although you have completed a PIR, you must still send this letter seeking compensation. You should send this letter as soon as possible after 21 days have elapsed since you filed the PIR as this is the point at which baggage is considered lost and not 'delayed'.
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