Refuse a denial of responsibility by an insurance company
If your insurance company has refused to accept a claim that you have made under your insurance policy on the grounds that the damage was caused by an event that is not covered by your insurance policy, and you feel that this is incorrect, you should raise a formal complaint with them and can use this document to do so. Before sending this letter, you should have obtained the second opinion of an assessor. If you have not obtained the opinion of an assessor then use our ‘Complaint to an insurer about the rejection of a claim’ letter instead. (v. 12174.3.0)
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