Request a replacement for goods damaged during delivery
If you have ordered goods for delivery and those goods are damaged when they arrive, you can use this document to request a replacement. If a replacement is not possible, the letter requests that a total refund be made for the purchase price of the goods as well as any postage costs incurred. (v. 12143.3.1)
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Request a replacement for goods damaged during delivery £2.99
Request a replacement for goods damaged during delivery £20.49 (with Legal Review and Approval)
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