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Demand a refund for goods purchased with a credit card

If you have purchased faulty goods with a credit card (and the goods cost between £100 and £30,000), use this letter to apply for a full refund from the credit card provider. The Consumer Credit Act 1974 holds the credit card company jointly liable with the supplier for goods costing between £100 and £30,000. Before using this letter, however, you should ask the retailer for a refund, as they have a legal obligation to supply goods that are fit for purpose and of satisfactory quality. (v. 12148.3.0)

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