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Travel

Letter seeking compensation for train delay
Demand compensation from a careless driver
Contents

Overview

There are many different options available to people when trying to get from A to B. They can choose to travel in their own vehicles, use public transport methods like trains or buses and now with the increase of budget airlines and airfares, more and more people use air transport. Given the high frequency of travel, the majority of people's journeys pass without complaint. However, problems can and do occur. You need to know what your rights are and who to complain to if you run into trouble.

Below you will find a summary of the topics covered in this travel section. If you would like more information, then click on the links in the left-hand side of the page.

Rail travel

Throughout the UK, there are 30 train operating companies providing rail services. Onboard services they provide - such as baby changing, cycle space and catering - can vary from service to service. Find out about rail services in this section, what concessions you may be able to get, how to keep yourself safe while using rail travel, and who to complain to if you receive an unsatisfactory service.

UK flight services

Flight services in the UK are made up of a number of individual services, including airport operation, tour companies, airlines as well as government involvement. Airports are managed by different groups depending on the activity concerned. Find out about flight services, how to keep yourself safe and healthy on board, and who to complain to if something goes wrong.

Taxis and private hire services

Taxis are licensed to pick up customers at ranks - by hailing on the street or by pre-booking - while PHVs are licensed only to collect passengers who have pre-booked with a licensed operator. Both the vehicles and their drivers must be licensed to ensure they meet certain legal requirements. Find out about taxi and private hire services in this section, as well as how to keep yourself safe while using these services, and who to complain to if you run into any problems.

Bus and coach travel

Buses are a great way of getting around but there are certain steps you should take to ensure your safety while travelling, particularly if you are travelling at night or on your own. Find out how to keep yourself safe while using this service as well as who to complain to if you should run into any trouble.

Traffic management

Find out about issues involved with driving your car, including congestion charges, car sharing, roadworks and parking. You can also find out in this section what to do if you run into any problems related to car travel, such as how to appeal parking tickets.

Travel and the environment

Transport is one of the main contributors to air pollution and global warming. With the number of car journeys increasing and those by foot, bus and bicycle falling, how we travel is having consequences for the environment. Find out what you can do to help reduce air pollution.

Noise from aircraft, traffic and railways can be a problem for many people. Find out here about regulations to control noise pollution, and ways you can tackle noise problems.

Lastly, find out how to reduce vehicle emissions. The type of vehicle you use and the way in which you use it can help save you money and reduce harmful emissions into the environment. You can do this through reducing your fuel consumption, buying cleaner vehicles or even converting your vehicle to run on cleaner fuels.

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