Buying goods complaints letter (pack)
This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in the event of goods being unfit for purpose, damaged during delivery, faulty or poorly repaired. See the individual information associated with each document in this pack for a full description of their use, and the circumstances under which each is most appropriate.
Buying goods complaints letter (pack)
This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in the event of goods being unfit for purpose, damaged during delivery, faulty or poorly repaired. See the individual information associated with each document in this pack for a full description of their use, and the circumstances under which each is most appropriate.
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This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015. Do not use it if you bought the item more than 6 years ago.
Before using this letter, you need to have already complained to the seller. This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your contract or where, there is no specific delivery date, not delivering within 30 days. In some circumstances you must give the seller more time to deliver the goods, and you can use this letter to make a final demand for delivery.
Note that this letter is not sutiable if you bought the goods without any face-to-face contact with the seller (e.g. ordering online or from a postal catalogue), or if you have purchased intangible digital content, such as an app.
This document is suitable for goods purchased by a consumer (not a business) in the UK.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only if you bought it after 1 October 2015.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.