Letter requesting refund for goods not properly repaired
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Letter requesting refund for goods not properly repaired
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
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